March 23, 2020

Dear All,

As the situation regarding the Corona Virus (COVID19) continues to evolve globally and in Nigeria, Royal Exchange Plc is well aware of the dangers COVID19 poses to our business and the country at large and has taken measures to protect our systems and ensure business continuity while providing quality service and customer experience to all our customers and stakeholders.

These measures include:

  1. All internal meetings are cancelled with immediate effect. Every meeting must be virtual to avoid physical contact.
  2. All Royal Exchange personnel are not permitted to attend external meetings. Any such meeting should be virtual so as to minimize contact with external parties.
  3. We advise all our existing and potential clients to contact the company through our digital channels – Website, Live Chat, Email, Mobile App and Contact Centre which will remain open.
  4. All visits by clients/vendors/3rd party suppliers, etc, to our Head Office and other Locations are suspended immediately.
  5. All official events/functions are suspended until further notice.
  6. Handshakes, hugging and touching are strictly prohibited during this period while we encourage all to observe the intermittent hand washing with soap and use of sanitizers.
  7. All non-essential staff are placed on compulsory leave while our personnel will be working on rotational basis to ensure business continuity.
  8. An internal Crisis Response Team has been created, headed by Dr. Emenike Onwutalu, MD, Royal Exchange Healthcare Limited, to respond to any COVID19 issues.

We urge the members of the public not to panic but rather be alert and take their personal safety seriously by observing all necessary personal hygiene tips.

As the situation unfolds, we will continue to keep our stakeholders abreast of developments, especially as we receive directives from the Federal and State Governments.

If you have any symptoms like coughing, sneezing, sore throat, shortness of breath, fever or suspect that you have been infected with COVID19, please call the Nigeria Centre for Disease Control (NCDC) on 08009700010 or SMS 0809 955 5577.

Be Safe. Stay Safe.

Wale Banmore
Group Managing Director
Royal Exchange Plc